FAQ’s

How do we start the process of enquiry and booking?

It is important for both parties to be entirely happy with the design of their wedding. Please contact us in the first instance via our contact form or at sally@wilde.style. We will contact you to arrange a free no obligation meeting either at your or another venue. A further meeting is possible if you wish to view flowers or any stock prior to booking.

When should I book?

You can book anytime up to two years in advance. Remember to secure your date, it may be best to book as soon as you can. 

How long will you hold my date for?

Once the final scheme has been agreed and a quotation has been sent then you have 10 days to pay your booking fee.

Can my design be altered after booking?

Yes, up to six weeks before the wedding items can be added or changed. Once the final invoice has been paid no refunds can be given. Please see the terms and conditions for more details.

Do you have other flowers/ stock not shown on your website?

We are adding new stock all the time and we can also design a scheme for you, incorporating your colours or favourite flowers. Just contact us for a chat and we will be delighted to assist.

What about set up and collection?

Set up and collection is included in your hire fee. For a wedding set up it is either the day before the wedding or on the morning of the wedding. Collection is usually the day after the wedding but can be collected at the end of the day between 11pm and 1am but an additional charge may be payable for out of hours staff costs.

Do you charge for Delivery?

Delivery within a 15 mile radius of the GU5 postcode is free. A charge of 40p per mile will be charged for any set ups outside of this area.

Do you have a minimum order value?

There is no minimum order value for events within a 10 mile radius of GU5 postcode. For any events further afield a minimum order value of £300 will apply.

Any further questions please just ask and we will be delighted to help.